Last Updated: January 3, 2026 | Effective Date: January 3, 2026
TenantChatHub ("Company," "we," "us," or "our") operates the TenantChatHub platform, a tenant pre-screening service for real estate investors and landlords. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").
Company Information:
TenantChatHub
366 Upper Ottawa Street
Hamilton, Ontario L8T 3S8
Canada
We are committed to protecting your privacy and handling your data in an open and transparent manner. Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
When you create an account, we collect:
When tenants use our chat interface, we collect:
We use the information we collect to:
We share your information with the following third-party service providers who process data on our behalf:
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Database & Authentication | All account and application data |
| OpenAI | AI Chat Processing | Chat messages, property details, responses |
| Pinecone | Vector Search (RAG) | Document embeddings, FAQs |
| Twilio | SMS Messaging | Phone numbers, message content |
| Resend | Email Notifications | Email addresses, notification content |
| Stripe | Payment Processing | Payment details (processed securely by Stripe) |
| Address Autocomplete, Calendar | Address searches, calendar availability | |
| Sentry | Error Monitoring | Error logs, technical diagnostics |
| Meta/Facebook | Messenger Integration | PSID, messages via Messenger |
Each provider processes data according to their own privacy policies. We encourage you to review their policies:
By providing your phone number during the pre-screening process, you consent to receive SMS messages from us, including:
Message Frequency: Message frequency varies based on your interaction with the Service. You may receive up to 3 reminder messages per application and multiple messages related to showing appointments.
Opt-Out: You can opt out of SMS messages at any time by replying "STOP" to any message. You will receive a confirmation of your opt-out. After opting out, you will no longer receive SMS messages from us unless you re-subscribe.
Standard Rates: Standard message and data rates may apply depending on your mobile carrier plan.
With your consent, we may send you marketing communications about our products, services, and updates.
Opt-In: Marketing communications are opt-in only. During account registration, you may choose to receive product updates and tips by checking the optional marketing consent checkbox.
Opt-Out: You can unsubscribe from marketing emails at any time by:
Note: Opting out of marketing communications does not affect transactional emails (such as account confirmations, security alerts, or service-related notifications).
We use minimal cookies and similar technologies to operate our Service:
We use essential cookies that are strictly necessary for the Service to function:
We do not use:
We use browser local storage to save your chat session ID so you can return to an ongoing conversation. This data remains on your device and is not transmitted to third parties.
We collect analytics data (page views, session events) to improve our Service. This data is stored in our database and is not shared with third-party analytics providers.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:
You may withdraw consent at any time where we rely on consent as the legal basis for processing. This will not affect the lawfulness of processing before your withdrawal.
Understanding who controls your data:
TenantChatHub is the data controller for your account information. We determine how and why your personal data is processed.
The landlord is typically the data controller for tenant pre-screening data, as they determine the questions asked and how responses are used for rental decisions. TenantChatHub acts as a data processor, processing tenant data on behalf of landlords according to their instructions.
However, TenantChatHub is also a data controller for certain processing activities, such as:
Our Service uses automated processing to assist with tenant screening:
We automatically calculate a "lead score" for tenant applications based on responses to pre-screening questions. The scoring considers factors such as:
Lead scores are provided to landlords as a screening aid only. They are not used to make final rental decisions automatically. Landlords make all rental decisions and are responsible for fair housing compliance.
Under GDPR, you have the right to:
To exercise these rights, contact us at infowisesync@gmail.com.
We retain your information for as long as necessary to:
Landlord Accounts: Data is retained for the duration of your account and for a reasonable period thereafter for legal and business purposes.
Tenant Data: Chat sessions and tenant information are retained for the landlord's business purposes. Tenants may request deletion of their data (see Section 13).
We implement appropriate technical and organizational measures to protect your personal information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
In the event of a data breach that affects your personal information, we will:
We maintain incident response procedures and conduct regular security assessments to prevent and quickly detect potential breaches.
To exercise these rights, contact us at: infowisesync@gmail.com
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Categories of Information Collected: Identifiers, contact information, commercial information, internet activity, geolocation data, and inferences drawn from the above.
We Do Not Sell Personal Information: We do not sell, rent, or trade your personal information to third parties for monetary consideration.
Your information may be transferred to and processed in countries other than your country of residence. Our service providers may be located in the United States and other countries. These countries may have different data protection laws than your country.
When we transfer data internationally, we implement appropriate safeguards to ensure your data receives adequate protection.
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
This section applies specifically to the TenantChatHub Chrome Extension available on the Chrome Web Store. The extension helps landlords automatically respond to Facebook Marketplace rental inquiries with their pre-screening chat link.
The Chrome Extension collects and processes the following data:
All extension data is stored locally on your device using Chrome's secure storage API:
The extension requires the following permissions:
| Permission | Purpose |
|---|---|
| storage | Save your API key, settings, and property mappings locally on your device |
| activeTab | Interact with Facebook Messenger when you trigger the extension to scan for unread messages |
| alarms | Schedule periodic scans for new marketplace inquiries when auto-respond is enabled |
| Host: facebook.com | Access Facebook Messenger pages to read unread marketplace conversations and send auto-responses |
| Host: tenantchathub.com | Communicate with TenantChatHub servers to validate your API key and fetch your property list |
The extension operates as follows:
The extension does NOT:
The extension only communicates with TenantChatHub servers (tenantchathub.com) for the following purposes:
No data is shared with any other third parties. We do not sell, rent, or trade any information collected by the extension.
Extension data (API key, settings, property mappings) is retained locally on your device until you:
You have full control over the extension and your data:
For questions or concerns about the Chrome Extension's privacy practices, contact us at infowisesync@gmail.com.
If you have interacted with our Service through Facebook Messenger, you can request deletion of your Facebook-related data by:
We will delete your Messenger-related data within 30 days of receiving a valid request.
Facebook App ID: 944962891308165
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice (such as email notification for account holders).
Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.